We know you’ve got questions. We’ve gone ahead and answered your most frequently asked questions below. If you don’t find what you’re looking for, please email us at hola@poscofamilia.com
General
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I have not received an email confirmation of my order, what should I do?
Please contact the following address: hola@poscofamilia.com telling us the item you have purchased and complete name.
How do I contact POSCO's customer service team?
POSCO's customer service team is available from Monday to Friday from 10:00 am to 6:00 pm EST time at the following address: hola@poscofamilia.com
We do our best to reply within 72 hours (except during busy periods).
How do I choose the right size?
A size guide is on each product information to guide you in choosing your size.
If you need further information, please contact our customer service at the following address : hola@poscofamilia.com . We will gladly help you out.
POSCO declines all responsibility when choosing the size while shopping.
How do I measure my feet?
- For the most accurate measurement, it’s best to measure your feet at the end of the day as they tend to swell throughout the day and may have a slightly larger measurement in the evening than in the morning. Before measurement, put on the same pair of socks you plan to wear with the shoes.
- Tape a piece of paper to a hard floor and stand with one foot on it. You can also sit in a chair, but make sure your feet are firmly planted on the ground.
- With a pen or pencil pointed straight down, trace the outline of your foot on the paper. Repeat the process with the other foot as it’s common for a person’s feet to be two slightly different sizes.
- Mark the tip of the big toe and the outermost part of the heel and use a rule to measure the distance between the two points. This measurement represents the length of your feet.
- If your feet are two different sizes, use the foot measurements of the larger foot when comparing your measurements against a size chart.
Product
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Where can I find the technical information about the product?
All product information can be found in each product page.
What is upcycled denim canvas, the textile used to create our RESISTENCIA CANVAS sneaker?
Upcycled Denim Canvas, created by The New Denim Project, is a 100% upcycled cottonmade from the waste of various textile mills. Yes, they collect, sort and discard cotton fibers and fabric scrap from their own mother factory and other local factories to develop regenerated cotton yarns that are then used to weave their premium collection of curated fabrics,
Where are our leather products made?
POSCO leather products are all designed and crafted in Argentina certified by the Leather Working Group, where ILO (International Labor Standards) rules are followed.
What are the ILO rules?
The ILO is the source of international labour law that is embodied in its Conventions and Recommendations and the documents that emanate from the supervisory mechanism responsible for the application of those international labour standards.
The eight-core conventions of the ILO are:
- Forced Labour Convention (No. 29)
- Abolition of Forced Labour Convention (No.105)
- Equal Remuneration Convention (No.100)
- Discrimination (Employment Occupation) Convention (No.111)
- Minimum Age Convention (No.138)
- Worst forms of Child Labour Convention (No.182)
- Freedom of Association and Protection of Right to Organized Convention (No.87)
- Right to Organize and Collective Bargaining Convention (No.98)
The eight conventions, taken together, are more relevant today in the face of global economic and other challenges impinging on the welfare and livelihood of workers in all regions.
- Indeed, they are part and parcel of the overarching architecture for the universality of human rights, offering protection to all, and responding closely to the quest for social justice in a globalized setting.
- They are catalytic to the UN system, the international community and local communities as a whole.
Can POSCO sneakers be recycled?
Sneaker recycling is yet to make an impact within the footwear industry. So much so, that demanding and short-term trendsetting styles are still the fast-paced tenets by which our current fashion business models are sadly guided by. In fact, the industry is still so wasteful that a consumer today owns 300% more pieces of clothing than a generation ago, and wears a garment only seven times before getting rid of it, which usually end up in massive landfills.
POSCO creates classic sneakers with quality materials and high end details so they can ride along with you for many years. We want to be a part of your journey, not another pair of shoes strewn in your wardrobe.
How do I maintain/clean my POSCOs?
The canvas can be brushed with cold water and Marseille soap. Please avoid putting them in the washing machine.
Payments/Orders/Refunds
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What forms of payment do you accept?
We accept all major credit cards, PayPal and Apple Pay as payments.
How do I use my promo code or discount code?
You can input your promo/discount code on the order summary page, before Shipping and Payment during checkout. Only one code permitted per order, product exclusions may apply.
Need a different size or color?
There’s no cost to exchange your purchase, although if you’re based outside the US, taxes and duties are applicable. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.
Do you ship worldwide?
Yes! We offer free international shipping.
What is the ordering/shipping process like?
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping takes approximately 5-7 business days across the United States.
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What is your return policy?
We accept returns up to 30 days after delivery, refund in the full order amount minus the shipping costs for the return.
Items must be returned to us unused with all POSCO's items inside. Returns that do not meet our policy will be sent back to you.