Please contact the following address: email@example.com
SIZING, CARE & FAQ
Sizing, Care & FAQ
We know you’ve got questions. We’ve gone ahead and answered your most frequently asked questions below. If you don’t find what you’re looking for, please email us at firstname.lastname@example.org
I have not received an email confirmation of my order, what to do?+
How to contact the POSCO customer service team?+
POSCO customer service is available from Monday to Friday from 10:00 am to 6:00 pm EST time at the following address: email@example.com
We do our best to reply within 72 hours (except during busy periods).
How to choose the right size?+
A size guide is on each product sheet to guide you in choosing your size. The W corresponds to Woman, the M corresponds to Man.
If you want more precision, contact our customer service at the following address : firstname.lastname@example.org
POSCO declines all responsibility when choosing the size when shopping.
Where can I find the technical information about the product?+
At the moment we are selling only one style of sneaker so all the informacion can be found in the product page.
Where are the POSCO sneakers made?+
POSCO sneakers are made at Dois Irmãos, a family-owned tannery located in Porto Alegre, Brazil that follow ILO (International Labor Standards= rules.
What are the ILO rules?+
The ILO is the source of international labour law that is embodied in its Conventions and Recommendations and the documents that emanate from the supervisory mechanism responsible for the application of those international labour standards.
The eight-core conventions of the ILO are:
- Forced Labour Convention (No. 29)
- Abolition of Forced Labour Convention (No.105)
- Equal Remuneration Convention (No.100)
- Discrimination (Employment Occupation) Convention (No.111)
- Minimum Age Convention (No.138)
- Worst forms of Child Labour Convention (No.182)
- Freedom of Association and Protection of Right to Organized Convention (No.87)
- Right to Organize and Collective Bargaining Convention (No.98)
The eight conventions, taken together, are more relevant today in the face of global economic and other challenges impinging on the welfare and livelihood of workers in all regions.
- Indeed, they are part and parcel of the overarching architecture for the universality of human rights, offering protection to all, and responding closely to the quest for social justice in a globalized setting.
- They are catalytic to the UN system, the international community and local communities as a whole.
What is upcycled denim canvas? The textile used to create our RESESITENCIA CANVAS sneakers+
Defined by them as the rainbow child of Iris Textiles, a third-generation textile manufacturer and wholesaler, operating since 1956 in Guatemala, The New Denim Project creates 100% upcycled cotton from the waste of various textile mills. Yes, they collect, sort and discard cotton fibres and fabric scrap from their own mother factory and other local factories to develop regenerated cotton yarns that are then used to weave their premium collection of curated fabrics that we use for our RESISTENCIA CANVAS sneaker.
Can POSCO sneakers be recycled?+
Sneaker recycling is yet to make an impact within the footwear industry. So much so, that demanding and short-term trendsetting styles are still the fast-paced tenets by which our current fashion business models are sadly guided by. In fact, the industry is still so wasteful that a consumer today owns 300% more pieces of clothing than a generation ago, and wears a garment only seven times before getting rid of it, which usually end up in massive landfills.
POSCO creates classic sneakers with quality materials and high end details so they can ride along with you for many years. We want to be a part of your journey, not another pair of shoes strewn in your wardrobe.
How to maintain/clean my POSCOs?+
The canvas can be brushed with cold water and Marseille soap, avoid putting them in the washing machine.
What is the ordering/shipping process like?+
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping takes approximately 5-7 business days across the United States.
Please note that because of COVID-19, shipment carriers are not able to guarantee shipping within the estimated time frames listed above.
What forms of payment do you accept?+
We accept payments via GASTON TO CONFIRM.
Do you ship worldwide?+
We offer worldwide international shipping. The shipping charges for your order will be calculated and displayed at checkout. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. POSCO is not responsible for these charges if they are applied and are your responsibility as the customer.
What is your return policy?+
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
How do I use my promo code or discount code?+
You can input your promo/discount code on the order summary page, before Shipping and Payment during checkout. Only one code permitted per order, product exclusions may apply.