Shipping & returns
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping takes approximately 5-7 business days across the United States.
Please note that because of COVID-19, shipment carriers are not able to guarantee shipping within the estimated time frames listed above.
We offer worldwide international shipping. The shipping charges for your order will be calculated and displayed at checkout. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. POSCO is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We want you to be entirely satisfied with your POSCO sneakers- if you feel that a product you purchased doesn't work for you, please let us know. We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
All returns must be made through our returns process. Our systems cannot accept and process returns made from outside shipping methods.
Please note that refunds may take 2-7 business days for refunds to post to your account.